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Difficult customers add to the cost of business. They give tough time and stress to people dealing with them…… and nobody knows this better than customer care executives. When we speak to customer care managers in the Insurance sector, we get to realize their challenge and what they might be going through with every call from an irate customer. And most of the time our executives start hating such customers. But can we afford to ignore angry customers?

Is your customer care team equipped with Communication Confidence?

  • Based on thousands of customer calls experience. 
  • Empower your team with positive communication strategies. 
  • Know what to say and how to say it. 
  • Read communication clues of angry customers. 
  • Take control of each customer call. 
  • Raise your NPS and achieve maximum customer satisfaction. 


Participants receive Customer First Manual and recorded Videos of the program for future learning. 

Be the first to give Customer First to your Customer Care team!




     Design & Structure
  • Interactive discussions.
  • Customer Care Case studies.
  • Brainstorming.
  • Quizzes and assessments.
  • Role Plays and Situation Handling.
  • Educational Videos.
  • Online/offline mode. 


              8 sessions of 2 hrs each

              4 sessions of 4 hrs each